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PSAslabs is an independent platform and is not affiliated with PSA or The Pokémon Company.

Buyer protection

When you buy a slab from a seller, you don't pay the seller but PSAslabs. With buyer protection we hold on to the money. The seller only gets it once you let us know your order arrived in good order.

What it costs

Buyer protection costs 1% of what you pay for the slabs, with a minimum of €1. For a €200 slab that is €2. You see the amount at checkout.

On an order over €25 buyer protection is always included, and also on a seller's first 5 sales. On a smaller order you choose yourself.

How it works

  1. You pay PSAslabs, with iDEAL or Bancontact. The money is then with us, not with the seller.
  2. The seller ships your order within 7 days, with tracking. From €500 it goes signed for and insured. We email you the tracking.
  3. If everything arrived in good order, let us know through the link in our email or in your account. We then transfer the money to the seller.

If you don't let us know anything within 10 days of delivery, the seller can request their money, with the tracking as proof.

If something is wrong

Is your order damaged, does it not match the photos or the description, or is the slab not genuine? Report it within 10 days of delivery, through the link in our email or in your account. If it doesn't arrive, report it within 10 days of the seller shipping it. You can't report it later.

We then hold on to the money and sort it out with you. If your report is right, you send it back to the seller and get everything back, including shipping. You don't pay for sending it back.

Without buyer protection

If you choose no buyer protection on a small order, the seller gets the money as soon as they have shipped your order. If something goes wrong after that, you won't get your money back through us and we don't mediate. If you think you have been scammed, do let us know, through the page of your order (the link is in your confirmation email): a seller who scams people may no longer sell on PSAslabs.

Not shipped

If the seller doesn't ship within 7 days, you always get your money back, with or without buyer protection.

No cooling-off period

You are buying from a private individual. That is why there is no 14-day cooling-off period: you can't send it back because you changed your mind. The full details are in article 18 of the terms.