Frequently asked questions

You pay through Mollie. You see which payment methods you can choose at checkout. The purchase is complete as soon as your payment has come in; you then get a confirmation by email.

No, you can also order without an account. With an account you see your orders and offers in one place, check out faster and can turn on alerts, favourites and search alerts.

No. A slab is only reserved for you once you go to pay, and then for 30 minutes. Until then someone else can buy it.

Yes, you enter it at checkout. You can't combine a discount code with an offer. On slabs from a seller it only applies if the seller has turned that on.

With an account you collect coins on every order. You can see how many you get with a slab on its page. The coins are added once your order is complete. In your account you see how many you have and you can buy a reward with them, such as a discount code. The rules are in the terms.

On most slabs, yes: there is then a "Make an offer" button on the slab's page. Your offer must be at least half the asking price. How offers work.

Within 24 hours you get a reply by email: accepted, a counteroffer or no. If it's accepted or you get a counteroffer, you get a personal link to check out. It is valid for 48 hours.

Yes. Through the link in the email with the counteroffer you make a new offer: higher than your previous offer and lower than the counteroffer. The counteroffer then lapses, and you get a new reply within 24 hours. If the answer is no, you can make a new offer straight away, for a higher amount. You can make up to five offers per slab.

No. Until you pay, someone else can still buy it at the asking price. If you want to be sure of it, check out quickly once your offer is accepted.

The seller ships your order, within 7 days of your payment. If something comes from PSAslabs itself, we ship it within 1-2 working days. As soon as the parcel is on its way, you get an email with the tracking.

• With tracking: €4.95 in the Netherlands and €9.95 to Belgium. If it no longer fits through the letterbox (three slabs or more), it is €6.95 in the Netherlands.
• Signed for and insured: €17.95 in the Netherlands and €27.95 to Belgium. From €500 it always goes this way.
• If the seller lives in Belgium, the Belgian rate applies, even if you live in the Netherlands.

To the Netherlands and Belgium.

Before a slab goes online, we look up the cert number at PSA and check the photos. The cert number is on the page of every slab, with a link to PSA, so you can check it yourself. If a slab from a seller turns out not to be genuine after all, you get your money back with buyer protection if you report it within 10 days of delivery. A slab from PSAslabs itself that turns out not to be genuine, we always take back.

PSA grades the condition of a card from 1 to 10. A PSA 10 (Gem Mint) has no visible flaws, a PSA 9 (Mint) one small flaw. You can read more in our article on getting Pokémon cards graded by PSA (in Dutch).

From the seller shown with the slab: a private individual who sells through PSAslabs. We act as an intermediary. You pay us and the seller ships it within 7 days; if they don't, you always get your money back. Because you are buying from a private individual, the 14-day cooling-off period does not apply. If something is wrong with your order, you only get your money back with buyer protection, if you report it within 10 days. If no seller is shown, you are buying from PSAslabs itself.

When you buy from a seller with buyer protection, you pay us and we hold on to the money. The seller only gets it once you let us know your order arrived in good order. If something is wrong, report it within 10 days of delivery and you get your money back; if it doesn't arrive, within 10 days of it being shipped. It costs 1% of the slabs, with a minimum of €1. On an order over €25 and on a seller's first 5 sales it is always included. How buyer protection works.

We give that tick ourselves, to sellers we have checked. Their bank account is confirmed in their own name, and their account number and email address do not appear in the Dutch police's check for fraud reports. If a complaint turns out to be justified, we remove the tick.

Some slabs we put online in advance with a countdown. When it reaches zero, you can order. Sometimes there is a limit per customer, so more people get a chance. That limit counts per account, email address and delivery address together.

Turn on an alert on the slab's page. You then get an email as soon as you can order.

Yes. Request it on the slabs page, with the Pokémon or card, the set, the grade and your maximum price. We'll see whether we can find it for you. If a seller lists a slab that matches, you also get an email.

If you bought from a seller, you bought from a private individual and there is no cooling-off period: you can't send it back because you changed your mind. If something is wrong, you only get your money back with buyer protection: if it is damaged, doesn't match the photos or isn't genuine and you report that within 10 days of delivery, or if it doesn't arrive and you report that within 10 days of it being shipped. If the seller doesn't ship within 7 days, you always get your money back. How buyer protection works, and the full details are in article 18 of the terms.

If you bought something from PSAslabs itself, you have a 14-day cooling-off period from the day after you received it. Let us know within those 14 days by email at info@psaslabs.nl and then send it back within 14 days, in the condition you received it in. You pay for sending it back yourself, and until it has arrived it is at your own risk: pack it well. If it arrives damaged, we deduct the damage from what you get back. Exactly how it works is in the terms.

Within 14 days of reporting the return, in the same way you paid. We may wait until the item is back, with us or with the seller, or until you show that you have sent it, for example with the tracking.

Create an account and fill in your address. Then, under Become a seller, you confirm your bank account with a payment of €0.01 via iDEAL (or €0.02 via Bancontact), from the account where you want to receive your money. That way we know for sure the account is yours. We then review your application. If we approve it, you get an email and can list slabs.

The cert number, the grade, your price (at least €10) and a photo of the slab taken with your camera. You don't have to type the cert number: scan the barcode on the label. Only we see the photo; that way we know you really have the slab. You also choose whether buyers can make an offer, and whether discount codes apply if they are turned on for your account. We look up the cert number at PSA, add photos and put it online, or tell you why not. If you have a lot of them, scan them one after another under "Several at once".

Listing is free. When your slab sells, we keep a commission; how that works is in the seller terms. If it doesn't sell, you pay nothing.

You do. You get an email with the buyer's address and ship within 7 days, with tracking. From €500 signed for and insured. Then you enter the tracking in your account, and the buyer gets it automatically. You also receive the shipping the buyer paid.

If the buyer chose buyer protection, as soon as they let us know everything arrived in good order. If they don't let us know, you can request the payout in your account from 10 days after delivery, with a screenshot of the tracking; if that checks out, we transfer it. If they chose no buyer protection, you get your money as soon as you have added the tracking in your account. The money goes to the account you confirmed, together with the shipping the buyer paid.

Every slab that goes online and every sale earns XP, and good reviews and fast shipping add a bit more. That moves you up a level. Buyers see your level with your slabs and on your profile. Every level also earns you coins, and at some levels you get extra coins or a reward. You can see what you get at each level in your account, on your level track. You can buy a reward with your coins in your account.

You choose, per slab. You can turn it on or off later with the slab in your account. If it's on, you get an email for every offer and decide yourself in your account: accept, make a counteroffer or decline. If you don't respond within 24 hours, the offer lapses. If the buyer makes a new offer after your counteroffer, you see it with the same offer and decide again within 24 hours.

Only if we have turned on discount codes for your account and you turn them on for that slab, when listing it or later with the slab in your account. If a buyer then uses a discount code, for example 5%, that discount comes off your price. A discount code a buyer bought with their coins always applies: we pay that discount, and you get your full price.

Only if something is wrong and they paid with buyer protection: the buyer is buying from a private individual, so the cooling-off period does not apply. If they report in time that the slab is damaged, doesn't match the photos or isn't genuine (within 10 days of delivery), and that turns out to be right, they send it straight to your address. You let us know in your account that you have it back and whether it is right; we refund the buyer. You then get nothing for that sale, and the slab is yours again. If it arrives at your place damaged, take photos straight away: we deduct the damage from the buyer's refund, and you get that amount.

Yes, as long as it hasn't sold. You do that in your account under Selling. The full agreements are in the seller terms.

Yes. Send us your cert numbers on the selling page; within 24 hours you get a no-obligation offer, based on recent sale prices.

If you accept our offer, you send us the slab. Within 1-2 working days after we have received it and checked the cert number, we transfer the amount. If it is €500 or more, you first sign a short purchase declaration; we then pay within 1-2 working days of receiving it.

You do that yourself, through PSAslabs: you keep the slab, set the price and ship it to the buyer. How that works is explained above.