Seller terms
This is a translation of the Dutch seller terms. If the two differ, the Dutch version applies.
1. Who can sell
You sell as a private individual aged 18 or over, in your own name, with a PsaSlabs account and your address in that account. Before you list anything, you confirm your bank account with a payment of €0.01 via iDEAL (or €0.02 via Bancontact). Your bank then passes on the account number and the name; that is where we transfer your money. You do not get that amount back. We then review your application; only once we approve it can you list anything. We may refuse an application or a listing, and block a seller.
2. Listing
You list a slab with the cert number, the grade, your price and a photo of the slab that you take with your camera at that moment. Only we see that photo: it shows that you have the slab. We look up the cert number at PSA, add photos and put it online, or let you know why not. As long as the slab has not sold, you can change your price or take it offline. You choose whether buyers can make an offer, and you can turn that on and off per slab as long as it has not sold. If it is on, you get an email for every offer and you decide yourself in your account: accept, make a counteroffer or decline. If you do not respond within 24 hours, the offer lapses. If the buyer makes another offer after your counteroffer, you see it with the same offer and decide again within 24 hours. If you accept an offer, the amount of the offer is the sale price. If you turn offers off, the buyer pays your price. If discount codes are turned on for your account, you also choose whether buyers can use a PsaSlabs discount code. If you turn that on, the discount comes off your price and the sale price is what the buyer pays. You can also turn that on and off per slab as long as it has not sold. A discount code that a buyer bought with their coins always applies; we pay that discount and you get your full price.
If you have a lot of slabs, you can also list them in a single list: you scan the cert numbers one after another, fill in the grade and your price for each slab, and take a few overview photos on which the labels can be read.
If you also sell something elsewhere, take it offline here straight away. If you cannot deliver a slab that has sold, we refund the buyer and you get nothing.
3. Who sells to the buyer
You sell to the buyer; PsaSlabs acts as an intermediary. We put your listing on the site, receive the buyer's payment on your behalf and transfer it to you, minus the commission. Because the buyer is buying from a private individual, they have no statutory cooling-off period.
On every order over €25 and on your first 5 sales, the buyer has buyer protection; on a smaller order they choose themselves. With buyer protection the following applies, and you agree to it. If the order arrived damaged, does not match the photos or the description, or the slab is not genuine, and the buyer reports that within 10 days of delivery, we hold on to your payout. If the order does not arrive, the same applies if the buyer reports that within 10 days of it being shipped. If their report is right, they send it back to you and get their money back; you then get nothing for that sale.
4. Commission
For each slab sold, we keep a commission. It depends on the sale price:
- up to €100: 5%
- €100 to €250: €5
- €250 to €800: €8
- €800 or more: 1%
This is an introductory rate that applies at least until 1 May 2027. After that we will decide whether to keep it as it is or raise it. We will let you know about an increase at least a month in advance. In exceptional cases, for example for slabs of €30 or less, we set the commission per slab differently, within 1 to 15% of the sale price. You see what you keep with the payout in your account. If your slab does not sell, you pay nothing.
5. Shipping
After a sale you get an email with the buyer's name and address. You ship the slab within 7 days, packed well and with the shipping method the buyer chose: with tracking, and from €500 signed for and insured. Pack the slab as described in our packing guidelines: always in bubble wrap, in a mailing envelope or small box and never in an ordinary envelope, with no "Pokémon" or "PSA" on the outside. You enter the tracking code in your account. Keep the tracking until you have your money. You also get the shipping the buyer paid.
If you do not ship on time, we may cancel the sale and refund the buyer. You then get nothing.
Until the buyer has received the parcel, it is at your risk. If it gets lost or damaged on the way, we refund the buyer and you get nothing for that sale. You claim compensation from the carrier yourself; we help with what we have. If you did not ship it the way the buyer paid for, you often have no right to compensation from the carrier.
If the buyer reports that their parcel did not arrive or is damaged, you start an investigation or claim with the carrier within 2 working days at our request, and send us the carrier's reply. So pack the slab securely and keep your proof of postage.
If a parcel comes back because the buyer does not collect it or gave a wrong address, and they do not want it sent again, we refund the buyer without the shipping costs. You get those shipping costs.
6. Payout
With buyer protection, we transfer your money as soon as the buyer lets us know everything arrived in good order: your price minus the commission, plus the shipping costs, to your confirmed bank account. If the buyer does not let us know anything, you can request the payout in your account from 10 days after delivery, with a screenshot of the tracking that shows the delivery date. If that checks out, we transfer it. If the buyer chose no buyer protection, we transfer it as soon as you have added the tracking in your account. We pay out on working days. In your account you see when, for each sale.
We only pay out if there is no open problem with that sale, such as a return or a parcel that did not arrive. If you have to pay money back to us after a payout, for example because of a return, a parcel that got lost or a slab that turned out not to be genuine, you transfer it within 14 days. We may also deduct it from a later payout.
7. If something is wrong
If the buyer reports in time that something is wrong (article 3), and that turns out to be right, they send the slab straight back to you. For this we give them your name and the address in your account, so keep that address up to date. You pay for sending it back; if the damage was caused by the carrier, you claim those costs back from the carrier. You get an email from us as soon as the return starts, and your payout is then on hold. If you want to let a buyer send something back of your own accord, email us; we arrange that in the same way.
When you get the slab back, check the cert number and the condition, and confirm in your account within 2 working days that you have it. Take photos of the parcel and the slab straight away when you unpack it. If something is not right, add a note and email us the photos; we then look into it before we refund the buyer. We refund the buyer. Your payout is cancelled and the slab is yours again. If the slab was damaged on the way back, we deduct the damage from what the buyer gets back, and you get that amount as compensation. If we had already paid you, you transfer that amount to us as soon as you have the slab back, minus that compensation.
If the buyer reports another problem, we hold on to the payout until it has been resolved.
Reply within 2 working days to our questions about a sale, a return or a complaint. If we hear nothing, we decide without your response, for example by refunding the buyer.
8. Authenticity
You guarantee that the slab is genuine, belongs to you and matches the photos and the description on the site. If that turns out not to be the case, we refund the buyer. You then reimburse us the amount the buyer paid and the costs we incurred, and we block you as a seller. In the case of fraud, we report it to the police. If a buyer or anyone else comes to us with a claim because you did not keep to these terms, you compensate us for that damage and the costs.
9. Data
You only use the buyer's name and address to ship the slab. Once the sale is complete, delete them. If a buyer sends something back, they get your name and address, only to send it back.
On the site you have a public seller profile. It shows your seller name, the Pokémon you choose as your profile picture, your level, what you have for sale, how much you have sold, how quickly you ship and your reviews. If you do not choose a seller name, we show your first name and the first letter of your surname. Your full name and your address are not on it. We may change a name that is offensive or looks like PsaSlabs.
Once your slab has sold, its page stays on the site, with the date and the amount it sold for (your price or the offer you accepted). That amount is also shown in the overview of sold slabs.
We give you a tick next to your name if you meet these rules:
- Your bank account is confirmed with a payment from that account, in your own name.
- Your account number and email address do not appear in the Dutch police's check for fraud reports.
Even if you meet the rules, we decide whether you get the tick. If there is a justified complaint or a report to the police, we remove it.
You earn XP by listing, selling and getting good reviews. That moves you up a level. You see in your account how much XP something earns. We can change those values and the rewards for a level; XP you already have stays. XP has no cash value and you cannot exchange it. In the case of misuse, such as an order that is not genuine, we remove XP.
Every level you reach earns you coins, and at some levels you also get extra coins or a reward. You see what each level earns in your account, on your level track. With coins you buy a reward in your account. If you buy a commission-free sale, it applies to your next sale; if that sale does not go through, you get it back for the one after. We can change what a level earns and what a reward costs. For coins, the rules in article 12 of the terms also apply.
10. Tax
If you regularly sell slabs at a profit, the Dutch tax authority (Belastingdienst) may see that as running a business. You arrange that yourself. If the law requires us to pass on details of your sales to the Belastingdienst, we do so.
11. Stopping and changes
You can always stop: take your slabs offline. We may end your registration or block you, for example if you do not keep to these terms. In both cases we still complete what has already sold.
Towards you, we are liable at most for the amount you would get from us for the sale concerned, except in the case of intent or gross negligence.
We can change these terms. We let you know about important changes by email; if you go on listing or selling after that, the new terms apply. This version applies from 10 November 2026. Questions? Email info@psaslabs.nl.