Terms and conditions
This is a translation of the Dutch terms and conditions. If the two differ, the Dutch version applies.
1. Who we are
PsaSlabs is a sole proprietorship, registered with the Dutch Chamber of Commerce (KvK).
- KvK number: 96329580
- VAT number: NL005203890B58
- Address: Energieweg 60, 3771 NA Barneveld
- Email: info@psaslabs.nl
PsaSlabs is a platform where private individuals sell PSA slabs. When you buy a slab from a seller, you buy from that seller, a private individual, and we act as an intermediary (article 18). Some slabs are sold by PsaSlabs itself; the slab's page then says so. These terms apply when you buy or make an offer through PsaSlabs, when you sell slabs to us, and to your account, reviews and coins. If you sell through PsaSlabs yourself, the seller terms also apply.
PsaSlabs is independent and not affiliated with PSA or The Pokémon Company. Pokémon and the names of the cards are trademarks of their owners.
2. Your account
An account is personal. Fill in your details truthfully and keep your password to yourself. If you notice that someone else is getting into your account, email us straight away.
If you are under 18, you only order with the permission of your parent or guardian.
If you misuse your account, for example with orders that are not genuine, with reviews of something you did not buy or by getting around the maximum per customer, we may block or close your account. You can always have your account deleted through info@psaslabs.nl. Data that we must keep by law, we keep for as long as required; see the privacy policy.
3. Listings and prices
Every slab is unique. Prices are in euros. For a slab from PsaSlabs itself, the price includes VAT; a private seller does not charge VAT. If there is an obvious mistake in a price or description, we are not bound by it.
For a slab from a seller, the photos are of that exact slab. For our own slabs, they may be photos of a similar slab. You always get the slab with the cert number shown on the page. The grade is PSA's judgement and is on the label. If you would grade the card differently, the slab is still as we described it.
Slab prices go up and down. If a price drops after you have bought, you do not get the difference back. We do not give advice on investing in cards.
In a drop, a slab is only for sale from the start time on the slab's page. Sometimes there is a maximum per customer. That counts per account, email address and delivery address together. If you get around the maximum with other details, we may cancel and refund the order.
4. Ordering and paying
You pay through Mollie. You see which payment methods you can choose at checkout. While you pay, we hold your order for you. The purchase is complete as soon as your payment has come in; you then get a confirmation by email.
We may cancel an order if there was an obvious mistake in the price or the stock, or if we suspect fraud is involved. You then get back everything you paid.
5. Offers
An offer is not binding until it is accepted. Your offer must be at least half the asking price. On our own slabs you get a reply by email within 24 hours: accepted, a counteroffer or no. On a slab from a seller, the seller decides; if they do not respond within 24 hours, your offer lapses.
If your offer is accepted or you get a counteroffer, you receive a personal payment link that is valid for 48 hours. After a counteroffer you can also, within that time, make another offer or withdraw. A new offer is higher than your previous offer and lower than the counteroffer; the counteroffer then lapses. If the answer is no, you can make a new offer straight away, for a higher amount. You can make up to five offers per slab. Until you pay, another buyer can buy the slab at the asking price.
6. Shipping and delivery
A slab from a seller is shipped by the seller, within 7 days of your payment. A slab from PsaSlabs itself we ship within 1-2 working days. We ship to the Netherlands and Belgium, under €500 with tracking and from €500 signed for and insured. You see the shipping costs at checkout. If you buy from different sellers, you check out separately for each seller. What else applies when you buy from a seller is in article 18.
Check your address carefully at checkout.
The rest of this article applies to what PsaSlabs itself ships. The risk passes at the moment you, or someone you have named for this, receive the parcel. If a parcel is lost or damaged before you have it, you get everything back.
If your parcel has still not arrived a few days after the expected delivery day, or it arrived damaged, email info@psaslabs.nl as soon as possible, preferably within 14 days. The carrier can then still search for it. In the case of damage, send photos of the box and of what was in it, and keep the box. If the carrier says it has delivered the parcel, we ask you to cooperate with its investigation.
If you do not collect a parcel, or it comes back because the address you gave is wrong, we email you. If you still want it, we ship it again and you pay the shipping costs a second time. If we hear nothing within 14 days, we cancel the purchase and refund the slab, without the shipping costs.
If we do not manage to deliver within 30 days of your payment, you may cancel the purchase and you get everything back.
7. Cooling-off period and returns
This article applies to what you buy from PsaSlabs itself. For a slab from a private seller, article 18 applies.
You have a 14-day cooling-off period. It starts on the day after you have received the item. This also applies if you bought through an offer.
If you want to send something back, let us know within those 14 days by email at info@psaslabs.nl. You can use the model form below, but an ordinary email is also fine. Then send the item back within 14 days, in the condition you received it in. For a slab, we check the cert number. You pay the cost of sending it back. Pack the item well: until it has arrived with us, it is at your own risk. So send an item of high value back insured. If it arrives damaged, we deduct the damage from the amount you get back; for a slab, for example, the cost of having it re-encapsulated by PSA.
We refund the purchase price and the standard shipping costs within 14 days of you reporting the return, in the same way you paid. We may wait to refund until the item is back, or until you show that you have sent it back, for example with the tracking.
If an item arrived damaged or does not match our description, you do not pay for sending it back. If your return gets lost on the way, cooperate with an investigation or claim with the carrier.
8. Warranty, authenticity and money back
A slab from PsaSlabs itself must be what we describe; you have a legal right to that. If you notice a defect, report it within 2 months of discovering it. If a slab you bought from PsaSlabs itself turns out not to be genuine, we take it back and refund the full amount.
When you buy a slab from a seller, you buy from a private individual. You then only have a right to your money back in these cases (article 18):
- the seller does not ship within 7 days: you then always get your money back, with or without buyer protection;
- you paid with buyer protection and you report within 10 days of delivery that the slab is damaged, does not match the photos or the description, or is not genuine. If it does not arrive, you report that within 10 days of the seller shipping it.
If you report later, or you paid without buyer protection, you do not get money back through us when you bought from a seller. Changing your mind is not possible: a private individual does not have to take a slab back.
Before a slab goes online, we look up the cert number at PSA and look at the label. For a slab from a seller, we do this using their photos.
9. Selling to PsaSlabs
If you send us cert numbers, we make a no-obligation offer within 24 hours. If you sell to us, we pay within 1-2 working days after we have received and checked the slab. If you sell us €500 or more in one go, the Dutch tax authority (Belastingdienst) asks for a purchase declaration: you sign that you sold the slabs to us and for what amount. We then pay within 1-2 working days after we have the signed declaration. A slab that turns out not to be genuine when we check it, we send back at the sender's expense.
You can also sell your slabs yourself through PsaSlabs, as a seller with an account. The seller terms apply to that.
10. Complaints
Do you have a complaint? Email info@psaslabs.nl. You get a reply within 24 hours and we look for a solution together.
11. Discount codes
A discount code applies within the period and the conditions that come with the code. You use one code per order. The discount does not apply to the shipping costs and cannot be combined with an offer. On slabs from a seller, a discount code only applies if the seller has turned that on, except a code you bought with your coins. We may cancel a code that you did not get in a fair way.
12. Coins
With an account you collect coins. On slabs from PsaSlabs itself you get coins per euro you pay, after discount and without shipping costs. On slabs from other sellers you also collect coins, but fewer. You see how many coins you collect with an order at checkout and in your confirmation email. The coins are added once your order is complete. What you send back does not count. On your first completed order of at least the amount shown at checkout, you get extra coins once, and also for a review you write.
With your coins you buy a reward in your account. You get a discount as a personal code. It applies once, on an order of at least the amount shown with the reward, only when you are logged in with your own account, and on everything, including slabs from other sellers. Coins have no cash value: you cannot have them paid out or give them to someone else. In the case of misuse, such as an order that is not genuine, we remove coins. We can change or stop the scheme and the rewards; coins you already have at that point can still be used for at least three months.
13. Reviews
Only people who ordered from us can write a review, through the link in our email. On the site we also show reviews written about PsaSlabs on Google. Write about your own experience, honestly and politely: no swear words, no details of other people and no advertising. We publish every review that meets these rules, including a negative one. We may refuse or remove a review that does not. By writing a review you give us permission to show it on the site with the name you added to it. A review about a seller appears on their profile.
14. Liability
If we are liable for damage, we compensate at most the amount you paid for the order. We are not liable for consequential damage, such as lost profit or a lower value of your collection. This does not apply in the case of intent or gross negligence, and it does not change your legal rights if an item is not what we described.
15. Force majeure
If something beyond our control, such as a strike at the carrier or an outage, means we cannot deliver or cannot deliver on time, we let you know as soon as possible. If it lasts longer than 30 days, you may cancel the purchase and you get everything back.
16. Changes
We can change these terms. An order is subject to the terms as they were at the moment you ordered. This version applies from 8 November 2026.
17. Applicable law and disputes
Dutch law applies to these terms and to every purchase. If you live in Belgium, you keep the protection that Belgian law gives you as a consumer. If we cannot sort it out together, you can go to the court in the place where you live. If part of these terms is not valid, the rest still applies.
18. Buying from a seller
When a slab has a seller shown with it, you buy it from a private individual. PsaSlabs acts as an intermediary: we put the listing on the site and receive your payment on behalf of the seller. The purchase is between you and the seller.
Because you are buying from a private individual, you have no statutory 14-day cooling-off period: you cannot send it back because you changed your mind. The other rights you have as a consumer towards a business also do not apply towards a private individual.
The seller ships within 7 days of your payment. If they do not, you always get your money back, with or without buyer protection.
With buyer protection we hold on to the seller's money until your order has arrived in good order. Buyer protection costs 1% of the amount of the slabs, with a minimum of €1. On an order over €25 and on a seller's first 5 sales it is always included; on a smaller order you choose yourself.
If your order arrived damaged, does not match the photos or the description, or the slab is not genuine, report it within 10 days of delivery, through the link in our email or in your account. If your order does not arrive, report it within 10 days of the seller shipping it. You cannot report it later. After your report we hold on to the seller's money and sort it out with you. If your report is right, you send it back to the seller (we give you their address) and you get everything back, including the shipping costs; you then do not pay for sending it back. If your order does not arrive at all, you also get everything back.
If everything arrived in good order, let us know; the seller then gets their money straight away. If you do not let us know anything within 10 days of delivery, the seller can request their money with the tracking as proof, and the purchase is complete.
If you choose no buyer protection, we pay the seller as soon as they have shipped your order. If something goes wrong after that, you do not get your money back through us, we do not mediate and we are not liable for what the seller does or fails to do. If you think a seller has scammed you, let us know: we can block them.
Model withdrawal form
This form is for what you bought from PsaSlabs itself (article 7). Only fill it in if you want to withdraw from your purchase, and email it to info@psaslabs.nl.
- To: PsaSlabs, info@psaslabs.nl
- Our address: Energieweg 60, 3771 NA Barneveld
- I hereby withdraw from my purchase of the following items:
- Order number:
- Received on:
- Your name:
- Your address:
- Date: